Why human review matters
AI can reduce repetitive work, but sensitive decisions still need accountability. Human-in-the-loop processes define when AI can answer, when it should ask for review, and when it must hand off entirely.
Common review triggers
Low confidence, customer complaints, refunds, account changes, financial information, legal questions, medical context, or unusual behaviour are strong signals for human review. The exact rules depend on the business and risk profile.
Designing for visibility
Good processes include answer sources, status changes, escalation paths, review queues, and conversation history. This makes automation easier to trust and easier to improve after launch.
AI Governance
Support Automation
Approval Processes